Jira Service Management

{"xsrfToken":"f6f85fe9f4628411c256aa281e3e90a3fe85a73d_lout","branding":{"id":"1","key":"help","name":"JXL Help","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#36b27e","headerLinkColor":"#ffffff","headerLinkHoverColor":"#4bd69b","headerLinkHoverBGColor":"#4bd69b","headerBadgeColor":"#4bd69b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7f87903c-4247-47a1-b9d5-3ae3afdb9a8f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZmI1MDY5Yy1hMjhiLTRjYjctOTkzNi0yMjQ1OWI5YWVlNTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdmODc5MDNjLTQyNDctNDdhMS1iOWQ1LTNhZTNhZmRiOWE4ZiI6WyJyZWFkIl19LCJleHAiOjE3MjgwMDA3MTMsIm5iZiI6MTcyODAwMDExM30.0UIQJ98Wqs-u2rpGWB-rmu4opY1BEdMplRG6hTzx8mw&client=7fb5069c-a28b-4cb7-9936-22459b9aee52&mode=fit","logoId":"7f87903c-4247-47a1-b9d5-3ae3afdb9a8f","isLogoAvailable":true,"helpCenterTitle":"JXL for Jira","sharedPortalName":"JXL Help","userInitialAnnouncementMessageWiki":"<a href=\"https://jxl.app/docs\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Docs</a>    <a href=\"https://jxl.app/help/demo\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Quick demo</a>    <a href=\"https://jxl.app/help/troubleshooting\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Troubleshooting</a>    <a href=\"https://jxl.app/help/faq\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Purchasing FAQ</a>","translations":{"en-US":{"helpCenterTitle":"JXL for Jira","sharedPortalName":"JXL Help","announcementMessage":"[Docs|https://jxl.app/docs] [Quick demo|https://jxl.app/help/demo] [Troubleshooting|https://jxl.app/help/troubleshooting] [Purchasing FAQ|https://jxl.app/help/faq]","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"JXL for Jira","sharedPortalName":"JXL Help","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-US","portalThemeColor":"#36b37e","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/e3676613-175c-460d-821a-aabe10a36685/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZmI1MDY5Yy1hMjhiLTRjYjctOTkzNi0yMjQ1OWI5YWVlNTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmUzNjc2NjEzLTE3NWMtNDYwZC04MjFhLWFhYmUxMGEzNjY4NSI6WyJyZWFkIl19LCJleHAiOjE3MjgwMDA3MTMsIm5iZiI6MTcyODAwMDExM30.LKSoFzAiRdvFOnSiBIle7jXO750cQ7L3d6rr6CquKpY&client=7fb5069c-a28b-4cb7-9936-22459b9aee52&height=300&mode=fit","bannerMediaApiFileId":"e3676613-175c-460d-821a-aabe10a36685","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"help","projectId":10001,"serviceDeskId":1,"name":"JXL Help","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"27","name":"Ask about pricing","descriptionHtml":"","callToAction":"Ask about pricing","introHtml":"Request further information about pricing or licensing.","icon":10536,"iconUrl":"https://support.jira.jxl.app/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[7],"key":""},{"id":"11","name":"Contact us","descriptionHtml":"","callToAction":"Contact us","introHtml":"How can we help?","icon":10541,"iconUrl":"https://support.jira.jxl.app/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[7],"key":""},{"id":"1","name":"Get support","descriptionHtml":"","callToAction":"Get support","introHtml":"Questions or need help installing JXL for Jira?","icon":10520,"iconUrl":"https://support.jira.jxl.app/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"9","name":"Give praise","descriptionHtml":"","callToAction":"Give praise","introHtml":"Do you love JXL? Tell us how it helps you get stuff done.","icon":10549,"iconUrl":"https://support.jira.jxl.app/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"6","name":"Report problem","descriptionHtml":"","callToAction":"Report problem","introHtml":"Are you stuck? Found a bug? Let us know.","icon":10545,"iconUrl":"https://support.jira.jxl.app/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"10","name":"Request demo","descriptionHtml":"","callToAction":"Request demo","introHtml":"Schedule a live demo call with us.","icon":10572,"iconUrl":"https://support.jira.jxl.app/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10572","groups":[7],"key":""},{"id":"7","name":"Suggest feature","descriptionHtml":"","callToAction":"Suggest feature","introHtml":"Your ideas for new features and improvements.","icon":10535,"iconUrl":"https://support.jira.jxl.app/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"5","name":"Email request","descriptionHtml":"","callToAction":"Email request","introHtml":"Request received from email support channel.","icon":10527,"iconUrl":"https://support.jira.jxl.app/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"28","name":"Widget request","descriptionHtml":"","callToAction":"Widget request","introHtml":"Request received from widget.","icon":10525,"iconUrl":"https://support.jira.jxl.app/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Support"},{"id":7,"name":"Sales"}],"orderMapping":{"7":[11,10,27],"1":[1,6,7,9]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELP","userLanguageHeader":"","userLanguageMessageWiki":"<a href=\"https://jxl.app/docs\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Docs</a>    <a href=\"https://jxl.app/help/demo\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Quick demo</a>    <a href=\"https://jxl.app/help/troubleshooting\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Troubleshooting</a>    <a href=\"https://jxl.app/help/faq\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Purchasing FAQ</a>","defaultLanguageHeader":"","defaultLanguageMessage":"[Docs|https://jxl.app/docs] [Quick demo|https://jxl.app/help/demo] [Troubleshooting|https://jxl.app/help/troubleshooting] [Purchasing FAQ|https://jxl.app/help/faq]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZmI1MDY5Yy1hMjhiLTRjYjctOTkzNi0yMjQ1OWI5YWVlNTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MjgwMDEzMTMsIm5iZiI6MTcyODAwMDExM30.TeNJIERHcXtKBFFZd3DbngfQiAnQ1f9cepf2lBIvNuE","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"7fb5069c-a28b-4cb7-9936-22459b9aee52","tokenDurationInMins":20}},"reqCreate":{"id":27,"projectId":10001,"form":{"name":"Ask about pricing","descriptionHtml":"","callToAction":"Ask about pricing","intro":"Request further information about pricing or licensing.","instructions":"","icon":10536,"iconUrl":"https://support.jira.jxl.app/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Message","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10040","fieldConfigId":"10141","label":"Company","description":"Your company name","descriptionHtml":"Your company name","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10044","fieldConfigId":"10145","label":"Hosting","description":"Your Jira deployment choice","descriptionHtml":"Your Jira deployment choice","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10039","label":"Jira Cloud","selected":false,"children":[]},{"value":"10040","label":"Jira Data Center","selected":false,"children":[]},{"value":"10131","label":"Jira Server","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10143","fieldConfigId":"10238","label":"Jira subscription","description":"Your Jira payment plan","descriptionHtml":"Your Jira payment plan","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10296","label":"Monthly billing","selected":false,"children":[]},{"value":"10297","label":"Annual billing","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10146","fieldConfigId":"10241","label":"Licence size","description":"Number of seats in your Jira licence","descriptionHtml":"Number of seats in your Jira licence","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_10039","fieldConfigId":"10140","label":"Jira Cloud site URL","description":"(OPTIONAL) Your Cloud site's web address. Only for JXL Cloud customers. Example: 'https://hello.atlassian.net'","descriptionHtml":"(OPTIONAL) Your Cloud site's web address. Only for JXL Cloud customers. Example: 'https://hello.atlassian.net'","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10046","fieldConfigId":"10147","label":"Jira Data Center or Server version","description":"(OPTIONAL) Your JXL app version. Only for JXL Data Center and Server customers. Example: 2.0.0","descriptionHtml":"(OPTIONAL) Your JXL app version. Only for JXL Data Center and Server customers. Example: 2.0.0","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10144","fieldConfigId":"10239","label":"Solution partner","description":"(OPTIONAL) Your Atlassian Solution Partner, if any","descriptionHtml":"(OPTIONAL) Your Atlassian Solution Partner, if any","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/27","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/27","calendarParams":{"firstDay":0,"date":"2024-10-04T10:01:53+1000","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZmI1MDY5Yy1hMjhiLTRjYjctOTkzNi0yMjQ1OWI5YWVlNTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MjgwMDEzMTMsIm5iZiI6MTcyODAwMDExM30.TeNJIERHcXtKBFFZd3DbngfQiAnQ1f9cepf2lBIvNuE","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"7fb5069c-a28b-4cb7-9936-22459b9aee52","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/1?xdm_e=https%3A%2F%2Fsupport.jira.jxl.app&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI0NDkwY2U1OTUzZWU1YjFjMmUwYWUzZjI0NjZlNmI2Y2JhMmM4MTkzMTdjNTczYWQ4Nzc1Zjk0NmFiYzUxMmM3IiwiaXNzIjoiZWI0OGMxZGMtZjQwYS0zZWNlLWFkMWQtN2FlMTU4MzAyNWQyIiwiY29udGV4dCI6e30sImV4cCI6MTcyODAwMTAxMywiaWF0IjoxNzI4MDAwMTEzfQ.yRh_K0ggiDn8jXyTY_A7LZjFSlplkstKOm2dhEnKkdI\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImViNDhjMWRjLWY0MGEtM2VjZS1hZDFkLTdhZTE1ODMwMjVkMiIsImNvbnRleHQiOnsidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvanhsYXBwLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL3N1cHBvcnQuamlyYS5qeGwuYXBwIn0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJIRUxQIiwiaWQiOiIxMDAwMSJ9fX0sImV4cCI6MTcyODAwMTAxMywiaWF0IjoxNzI4MDAwMTEzfQ.nb90lAD7AlEKknTrzZmeKheO8SAPhgfivAT7gE64-qQ\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://jxlapp.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://support.jira.jxl.app\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"HELP\\\",\\\"id\\\":\\\"10001\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"HELP\\\",\\\"project.id\\\":\\\"10001\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\",\\\"servicedesk.requestTypeId\\\":\\\"27\\\"}\",\n \"timeZone\":\"Australia/Sydney\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://support.jira.jxl.app\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}